Behind the Scenes — Listening Comes First
Every memorial piece begins the same way: by listening.
Because no two bonds are alike—and our job is to hold onto what makes yours unmistakably yours.
The moment
Many people arrive carrying two emotions at once: love and a quiet sense of fear.
Love is what brings them in with a story to tell.
Fear comes from the very same place: the memory matters so much that trusting it to someone else feels daunting.
The Process
Ava’s work starts by finding what you recognize first. From your photos and your words, she identifies three essential “anchors”: features, expression, and silhouette.
Those anchors are what make a piece feel personal—not generic.
Only then does she begin shaping and refining. She checks the work under different lighting, compares details again and again, and completes a second review in the studio—until it’s something you can recognize at a glance
The Reveal
Ava says, “Often, someone takes a long look at the details—and then quietly says, ‘That’s them.’”
It’s about the details being real enough that, in a certain moment, you may feel as if they’ve come back to your side.”